Last updated: January 2026 Version 2.4
Your Data, Your Rights

Jiliace Privacy Policy — Our Complete Guide to Protecting Your Data

This page explains, in plain English, how we use the data you share with Jiliace, how we keep it secure, and what rights you have over it. No complex legal jargon — just a straightforward, human explanation.

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SSL Encryption
Bank-Grade Protection
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Never Sold
Not to Third Parties
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10 Sections
Full Policy

Our Privacy Commitment at a Glance

The core principles Jiliace follows to keep your data safe

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End-to-end encryption
Every piece of data you send to Jiliace is protected with SSL/TLS encryption. Whether it's payment details, your password, or personal information — no one can intercept it in transit. This is the same standard used by banks and government institutions.
SSL/TLS Bank-Grade Encrypted
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Your data is never sold
Jiliace never sells your personal information to any third party. Advertisers, data brokers, marketing companies — none of them receive your data. This is the strictest part of Jiliace's policy.
No Sale of Data No Marketing Internal use only
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Limited Use of Data
Your data is used only for specific purposes — account management, payment processing, fraud prevention, and legal compliance. It is not used for anything beyond these.
Restricted use Transparent Purpose Legal Basis
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You're in control of your data
At Jiliace, you have the right to view, correct, and request deletion of your stored data at any time. This is not a privilege — it is your right, and we respect it.
Right to access Right to Correction Right to erasure
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Stored for a defined period
Jiliace does not retain unnecessary data indefinitely. Once an account is closed, data is deleted within a defined timeframe — only information required by legal obligations is kept.
Defined Retention Period Automatic Deletion Minimum retention
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Transparent Cookie Policy
Jiliace uses cookies to improve your experience on the site — to remember your login session and save your preferences. They are not used to track personal data or send it elsewhere. You also have the option to disable cookies.
Session Cookies Essential only Controllable
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01What Information We Collect

Jiliace only collects information that is necessary to operate the service. We don't ask for anything extra or irrelevant. Broadly, the data falls into three categories:

Identity & Contact Information

  • Full name (as it appears on your national ID)
  • Email address & mobile number
  • Date of birth (for age verification)
  • Residential Address
  • National ID (NID) or passport number (for KYC verification)

Financial Information

  • Payment method details (bKash/Nagad number, etc.)
  • Deposit & Withdrawal History
  • Transaction Reference Number

Usage Information

  • Betting history and preferred sports
  • Login time & IP address
  • Device and operating system used
  • Time Spent on Site & Pages Visited

We do not store card numbers, CVV codes, or bank passwords. Sensitive payment information is handled directly by the payment gateway — it never reaches Jiliace servers.

02Methods of Data Collection

Jiliace collects information in various ways — always with your knowledge, and in most cases, you provide it directly yourself.

Sources of Collection Key Information Why It's Needed
Registration Form Name, Email, Date of Birth Account creation & age verification
KYC Verification NID, Proof of Address To verify your identity
Payment Processing Mobile number, transaction ID Managing deposits & withdrawals
Site Usage IP, device & browser Security & Fraud Prevention
Support Chat Description of issue Customer Support & Service Improvement
Cookies & Log Files Session, preferences To improve your experience on the site
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03Purpose & Legal Basis for Data Use

Jiliace never uses your data without a clear reason. Every use has a specific, legitimate purpose behind it.

  • Service Operations: Account management, bet processing, and payment handling.
  • Identity verification: To complete KYC in accordance with legal requirements.
  • Ensuring Security: To detect fraud, hacking, and multi-accounting.
  • Customer support: To understand your issue quickly and resolve it efficiently.
  • Legal Obligation: To maintain records as required by regulatory authorities.
  • Platform Improvement: To analyze which features are used most.
  • Relevant notifications: To send you important offers or updates — but only when you have given your consent.

Jiliace never uses your betting history or personal data to advertise to third parties. All our marketing is entirely internal.

04Data sharing & third-party use

A question that crosses everyone's mind — is my data shared with anyone? The straight answer: no, your information is never sold or shared without reason. That said, there are certain situations where sharing is necessary, and we're being completely transparent about that here:

When Data Is Shared

  • Payment partners: Payment gateways like bKash and Nagad only receive the information strictly required to process your transaction.
  • KYC Service Providers: Specific documents may be shared with a verified identity verification agency for KYC purposes.
  • Legal Authority: We are legally required to share data when ordered by a court or in response to a lawful request from a law enforcement authority.
  • Technology Infrastructure: Server and cloud service providers — however, they are not permitted to access or read your data.

Jiliace does not share your data with advertisers, data analytics companies, or other betting platforms. All third parties we work with are bound by strict confidentiality agreements.

05Data Storage & Security Measures

Jiliace uses multiple layers of security to protect your data. Even if one layer is compromised, the remaining layers ensure your information stays protected.

  • All data is stored in encrypted form — it is not held in a readable state on our servers.
  • Two-factor authentication (2FA) is available to add an extra layer of security to your account.
  • Automated monitoring runs continuously to detect unusual logins or suspicious activity.
  • Staff only have access to the data they need to perform their role.
  • Regular security audits are conducted.

How long your data is retained

While your account is active, data is retained as a matter of course. After account closure:

  • General account data: 5 years (as required by law)
  • Financial Transaction Records: 7 years (in accordance with international financial regulations)
  • KYC Documents: 5 years
  • Support Chat Logs: 2 years

Data is permanently deleted after the designated retention period.

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06Cookies & Web Tracking Technologies

Jiliace uses cookies on its website — this is standard practice across virtually all websites. That said, we only use cookies that are strictly necessary.

Cookie Type

  • Essential Cookies: Keeping you logged in, security tokens — the site cannot function properly without these.
  • Preference cookies: To save your language or display preferences.
  • Analytics Cookies: To understand which pages are used most — no personally identifiable information is involved.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the site to not function properly.

Jiliace does not use any third-party advertising tracking cookies. There are no Facebook Pixel, Google Ads trackers, or similar external tracking scripts.

07Your Data Rights

Jiliace respects your control over your own data. The following rights belong to you, and we are committed to helping you exercise them:

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Right to access
You can request to see what information Jiliace holds about you.
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Right to Correction
You can request corrections to any inaccurate or outdated information.
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Right to erasure
Under certain conditions, you can request that your data be deleted.
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Right to Restrict Processing
You can request that we stop using your data for specific purposes.
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Right to portability
You can request a download of your personal data.
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Withdraw Consent
Consent-based data use can be withdrawn at any time.

To exercise these rights, email support@jiliace.xyz or reach us via live chat. Requests are typically processed within 30 days.

If you request deletion, records that are legally required — such as financial transaction records — must be retained. All other data will be deleted.

08Children's Privacy

Jiliace strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If a parent or legal guardian discovers that their minor child has registered on Jiliace, please contact us immediately at support@jiliace.xyz. The account will be closed and all associated data will be deleted.

09Privacy Policy Updates

Jiliace may update this Privacy Policy when necessary. If changes are made:

  • The "Last Updated" date at the top of the page will reflect any changes.
  • For significant changes, you will be notified at your registered email address.
  • Continued use of the site after any changes will be considered acceptance of the updated policy.

It's a good idea to check this page from time to time. If you'd like a previous version, reach out to us at support@jiliace.xyz.

10Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, we want to hear from you. Jiliace treats all privacy-related matters with the utmost seriousness.

  • Email: support@jiliace.xyz
  • Live Chat: Available via website or app (24/7)
  • General enquiries: 6 to 12 hours
  • Data rights requests: within 30 days

Every complaint is logged, and we track whether appropriate action has been taken.

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You've read the policy — join Jiliace with complete confidence

Jiliace is committed to keeping your data safe. Sign up and claim your 100% welcome bonus.

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FAQ

Common Questions About Accounts & Finances

After submitting a withdrawal request at Jiliace, funds are typically sent within 24 hours. Here's how the process works: you go to the "Withdraw" or "Cash Out" option in your account, select the amount and payment method (bKash/Nagad/Rocket), and submit your request. Once submitted, the Jiliace team reviews it — if your KYC verification is complete, this step goes through quickly. Once approved, the funds are sent via the payment gateway and you receive a confirmation message on your mobile. Under normal conditions, transfers to bKash or Nagad take 1 to 6 hours. During weekends or peak periods, it may take up to 24 hours. If KYC verification is incomplete, your withdrawal may be held — in that case, contact support for a prompt resolution. To withdraw bonus balance, the applicable turnover requirements must be met first.

Yes, Jiliace offers several ways to temporarily suspend or restrict your account. The easiest option is to contact us via live chat or email support@jiliace.xyz and let us know how long you'd like to take a break. This cooling-off period can range from 24 hours up to 6 months. During this time, you won't be able to log in to your account, and it will reactivate automatically once the period ends. If you need a longer-term break, you can request a permanent Self-Exclusion — once activated, this cannot be reversed. It's wise to withdraw any available balance before your break begins, as withdrawals are not possible during the suspension period. To permanently close your account, simply contact our support team.
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