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Simple ways to make your account more secure
Signing in to Jiliace is straightforward, but if it's your first time or you're returning after a long break, things might feel a little unfamiliar. This page walks you through every step of the login process, common issues and their fixes, and everything you need to keep your account secure.
Getting into Jiliace takes just three steps:
On your first login, you may receive an OTP to verify your identity — just enter it to complete the process. Checking "Remember Me" will keep you logged in automatically next time, though it's best to avoid this on shared devices.
Logging in to the Jiliace mobile app is just as easy as on the website. Open the app, go to the "Sign In" tab, and enter your mobile number and password. Once logged in, your session typically stays active — so you won't need to sign in every time. To download the app, App page Go.
Forgetting your password happens. To reset it on Jiliace, click the "Forgot Password?" link on the login page. Enter your registered mobile number to receive an OTP, then use it to set a new password.
If you're also having trouble with your mobile number, reach out to the support team. Once your identity is verified, your account will be recovered.
Entering the wrong password several times in a row may temporarily lock your account — this is a security measure. It usually unlocks automatically after 15 to 30 minutes. If you're in a hurry, reach out via the support chat and the issue will be resolved quickly.
One important note — Jiliace never sends login links via email or SMS. If anyone sends you a link claiming it's from Jiliace, it's a scam — do not click it.
Yes, you can stay logged in to the same account across multiple devices at the same time — mobile, tablet, and desktop. However, if any unusual login activity is detected, an automatic alert will be triggered and re-verification may be required.
Always log out when you're done — especially on shared devices or at cyber cafes.
| Issue | Possible Cause | Solution |
|---|---|---|
| Incorrect password | Caps Lock On or Typo | Click the eye icon to reveal your password |
| Mobile number not found | Wrong number or not registered | Verify the Number Used During Registration |
| OTP not arriving | Network issue or went to spam | Please wait 1 minute before trying again |
| Account Locked | Multiple Failed Attempts | Wait 30 Minutes or Contact Support |
| Page not loading | Internet Issues or Cache | Refresh the page or clear your browser cache |
On Jiliace, inactive sessions are automatically closed after 30 minutes for security. Enabling the "Remember Me" option will keep your session active for longer, though you'll still need to log in again after a maximum of 24 hours.
Sessions on the mobile app typically stay active longer — because the session continues as long as the app isn't closed. That said, always log out before handing your phone to someone else.
Logging in to Jiliace takes you straight to your dashboard, where you'll find your balance, active bonuses, recent betting history, and current promotions. Use the left-side or top menu to navigate to any section — Sports, Casino, Payments, or Settings.
New offers will appear directly on your dashboard. If you have a voucher code, In the Voucher Section and redeem it there. And if you want to watch live matches, In the Sports section, Go.
How to resolve common issues on your own
Registration on Jiliace is free. Deposit as little as ৳500 and claim a 100% welcome bonus. bKash and Nagad are supported.
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